PHX Perspective

A Big Thank You to Our Volunteer Navigators

In 2000, a program began that brought volunteers to Phoenix Sky Harbor International Airport to assist travelers and answer questions. What started with 20 participants has grown to over 340 volunteers who are well-recognized for their efforts. This program, Phoenix Sky Harbor’s volunteer Navigators, is one of the largest airport volunteer groups in the country and was recognized in 2010 with a Spirit of Service Award as part of the Governor’s Tourism Awards presented by the Arizona Office of Tourism.

Volunteer Navigators are easily distinguishable with their purple jackets or polos and friendly attitudes. Each day, volunteers give their time to help thousands of travelers at America’s Friendliest Airport®. Since the program’s beginning, over half a million hours of their time has been donated.

In honor of the Navigator’s tireless efforts, the Airport is recognizing the Navigators during National Volunteer Week which runs April 10-16, and specifically on Thursday, April 14 in what is deemed as Navigator Appreciation Day. Airline ticket counters have been decorated in purple in their honor. Additionally, many airlines have also written letters to the Navigators expressing their appreciation for the service they provide. Many Airport stores are also offering discounts and free products to the Navigators such as bagels, candy, chips and prizes on Thursday’s Navigator Appreciation Day. Contractor Gateway Frontline Services is providing Fairytale Brownies to every Navigator as a thank you.

Airport staff will also be wearing stickers that say “We (heart) Our PHX Navigator Volunteers” to show appreciation for these fantastic volunteers. As you pass through the Airport, say thank you to these individuals who strive to make each traveler have an enjoyable traveling experience!

And, if you are interested in or know someone who might be interested in serving as a volunteer Navigator, click here to find out more information. As a Navigator, volunteers receive training, uniforms, and more. They greet the Airport’s daily visitors and provide information, directions and assistance. Volunteer training classes are held periodically throughout the year.

First posted: 4/13/2011