Press Releases - 2019 Archives
Wall Street Journal Ranks America’s Friendliest Airport® Number One in the U.S.
PHOENIX – Phoenix Sky Harbor International Airport is honored to be named the top airport in the nation among large airports by the Wall Street Journal. Convenience. Reliability. Value. These are critical factors the Wall Street Journal looked at when conducting its annual Airport Rankings study. It examined 14 different measures within these categories, as well as surveying more than 2,500 subscribers. The results found that among other things, Phoenix Sky Harbor’s short taxi-to-takeoff times, restaurants and fast WiFi makes it the top airport in the country.
“Sky Harbor is the gateway to our state and the largest economic engine in Arizona,” said Phoenix Mayor Kate Gallego. “It’s wonderful to see the Airport being recognized for its focus on customer service, reliability, and convenience on a national platform. This is a solid testament to both our airport employees and the hundreds of volunteer Navigators who donate their time at Sky Harbor.”
Phoenix Sky Harbor ranked particularly high for its average Yelp rating for restaurants. America’s Friendliest Airport is also America’s Tastiest Airport with local favorites like Barrio Café, La Grande Orange, Four Peaks Brewery, Matt’s Big Breakfast, San Tan Brewery, the Tavern and others in the terminals as well as nationally-recognized options available.
Phoenix Sky Harbor also saw a major improvement in its WiFi speeds, something that is very important to travelers. PHX was ranked second among the largest airports for WiFi service.
With great weather, PHX also had favorable on-time arrivals as well as low taxi-to-takeoff times, making it a very reliable airport.
With a focus on providing world-class customer service to every customer every day, Phoenix Sky Harbor currently has a nearly $2 billion capital investment program underway to help elevate the passenger experience. Among these projects is the modernization of Terminal 3. Earlier this year, a new South Concourse opened with all new shops, local restaurants, customer amenities like access to charging stations from nearly every seat, a Delta Sky Club, a Children’s Play Area and more. The renovated North Concourse will open in 2020, thereby completing the project. Also in process is the extension of the PHX Sky Train® to the Rental Car Center and a new eight-gate concourse to be occupied by Southwest Airlines at the Airport’s busiest terminal, Terminal 4.
These projects are in addition to the many services and amenities the airport already offers travelers, including award-winning shopping, one of the largest airport art programs in the country, the ability to check security wait times before coming to the Airport and upon arrival, a large volunteer program that provides friendly and helpful service to travelers, a dog therapy program called the Navigator Buddies that delights travelers, nursing stations both before and after security, pet parks at all terminals, and an urgent care facility, among others.
The airport also ranked high for its proximity and ease of use when traveling to and from downtown Phoenix.
For more information about Phoenix Sky Harbor’s current capital investment projects and services and amenities, please visit skyharbor.com.
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Phoenix Sky Harbor International Airport, America’s Friendliest Airport®, has an annual economic impact of more than $38 billion. Every day approximately 1,200 aircraft and more than 120,000 passengers arrive and depart at Sky Harbor. PHX Sky Harbor is funded with Airport revenue. No tax dollars are used to support the Airport.
Quotes from Phoenix City Council
“I am so proud to see Phoenix Sky Harbor International Airport continue to win recognition as the best airport in the country! I am especially thankful to all those who work day in and day out to make our airport the best in the country.” From the cooks who prepare the food to the janitors who clean the floors, America’s Friendliest Airport continues to succeed because of the dedication of thousands of employees. Also, as mother, I am so glad to support Mayor Gallego’s efforts to make Sky Harbor a mom-friendly airport by adding nursing stations.”
Vice Mayor Betty Guardado, District 5
“Phoenix Sky Harbor earned this recognition because of its commitment to outstanding customer service and passenger satisfaction. Investments in our airport’s technology, infrastructure and local dining options underscore the efforts
that our talented Aviation staff have made in providing an exceptional customer experience.”
Councilwoman Thelda Williams, District 1
Chair of the Transportation, Infrastructure and Innovation Subcommittee
“It is no surprise for Phoenix Sky Harbor to be ranked at the top—America’s Friendliest Airport takes that title to heart,” said Councilwoman Debra Stark. “Sky Harbor is fast, convenient, and has excellent amenities that include featuring some of our best local restaurants and retail options.”
Councilwoman Debra Stark, District 3
Member of the Transportation, Infrastructure and Innovation Subcommittee