Press Releases - 2020 Archives

Sky Harbor at Night


Airport Program Helps Individuals with Disabilities

Aug 31, 2020, 09:09 AM by Public Relations

PHOENIX – Phoenix Sky Harbor International Airport started the free Compassion Cacti Lanyard Program to help individuals with hidden disabilities have a smoother and friendlier experience flying through America’s Friendliest Airport®. The program launched in October 2019 and the mission of the program is to provide extra patience and understanding to travelers who self-identify as needing additional assistance or time. 

The program does not require disclosure of the specific disability nor is it identified on the lanyard. The neon green lanyard with cacti on it is a way to let airport employees know that the individual wearing it may have a disability and signals a reminder to be more patient and compassionate.

“Traveling and the airport environment can sometimes be even more stressful when you have a disability,” said Phoenix Mayor Kate Gallego. “Whether it’s extra time you need or assistance, the Compassion Cacti Lanyard is a way to let Airport staff know that the individual wearing it may need special assistance.”

The Compassion Cacti Lanyard is only recognized at Phoenix Sky Harbor International Airport; however, it can be reused as many times as needed for future travel. Some other airports have similar programs.

Anyone can request a lanyard by visiting and filling out an online form. Requests will be reviewed within five to seven business days. Once processed, customers will be asked to coordinate a time and day to retrieve the lanyard by emailing After the day and time has been established, customers can pick up their lanyard at the Compassion Corner Office located in Terminal 4 on Level 3 behind elevator B.

The Compassion Corner Office is open 8 a.m. to 8 p.m. Sunday through Friday and 8 a.m. to 4 p.m. on Saturdays. For additional information and assistance, please email


Phoenix Sky Harbor International Airport, America’s Friendliest Airport®, has an annual economic impact of more than $38 billion. Every day approximately 1,200 aircraft and more than 125,000 passengers arrive and depart at Sky Harbor. PHX Sky Harbor is funded with Airport revenue. No tax dollars are used to support the Airport.