Health Information

 

Coronavirus (COVID-19) Update

Phoenix Sky Harbor International Airport remains open. Transportation, including airlines, is classified as an essential service per the Governor.

 

PHX - Here for You

The health and safety of our customers is our top priority. When you are ready to travel again, we are here for you.

Effective June 1, 2020 Phoenix Sky Harbor International Airport will require all employees and members of the public entering public airport facilities, including the terminals, the Rental Car Center, the PHX Sky Train®, and Airport buses to wear a face covering. In concert with major airlines, the TSA, airports across the country including Seattle, Denver, LAX, New York’s JFK, Boston Logan, Miami, and even companies such as Uber, everyone in public airport facilities will be required to cover their noses and mouths.

Travelers, employees, and those visiting the airport should bring their own face covering to wear throughout the airport. Several airport stores are currently selling masks, with more stores to offer additional options soon.

The face covering does not have to be commercially purchased. It can be a homemade cloth mask, or bandana – as long at the requirement is met to cover the nose and mouth. The CDC has instructions on how to create and wear a cloth face covering.

Exceptions to this requirement include:

  • Children two years of age or younger
  • Any child age 12 years or less unless parents and caregivers supervise the use of face coverings, or any individual who has a physical disability that prevents easily wearing or removing a face covering
  • Any individual who is hearing impaired and uses facial and mouth movements as part of communication, or it is necessary for communicating with an individual using facial and mouth movements to share information
  • Individuals consuming food or beverages
  • Individuals who are unable to wear a face covering due to a medical condition
  • When necessary for identification verification purposes
  • When necessary for taking photographs for Aviation Credentialing/Security Badging purposes

We will continue to maintain a thorough 24-hour cleaning schedule. The number of times per day high-touch areas are sanitized was increased at the onset of the COVID-19 global health pandemic, and these vigilant sanitation efforts will remain in place.

We are in constant contact with county, state, and federal health officials and follow their health and safety directions as needed.

Here are some of the manners in which we ensure that your health and safety is at the forefront of our operations:

  • We have installed appropriate physical distance markers in our facilities and will be adding more in queue lines.
  • Hand sanitizer dispensers are available for our customers and employees.
  • We have installed plexiglass at our Information Counters to create a seamless but effective barrier between staff and customers.
  • We are encouraging physical distancing with overhead announcements, messaging on our flight information displays, and additional signage.
  • We are asking passengers to limit the number of people on our Rental Car Center buses and in the PHX Sky Train® cars to 10 individuals per vehicle and to stand back from the doors to allow others to exit.
  • Our shops have new protocols in place. For many, this includes additional signage, barriers and queueing markers, increased sanitation, limiting the number of people in stores, and encouraging touchless transactions.
  • Restaurants that have fully re-opened have re-configured seating for physical distancing. Many remain open for take-out only at this time.
  • Safety signage/messaging is being placed at entryways, PHX Sky Train®, buses, and on our website.

 

What can you do as a traveler?

  • Give yourself extra time.
  • Practice physical distancing at all times.
  • Wash your hands frequently.
  • Use a mobile boarding pass.
  • Check your airline’s website for their policies for travel.
  • Continue to check this page for the most up-to-date Airport information.

Flying

Should a flight crew have reason to believe that a passenger on board may have the Coronavirus, they will call ahead to ensure that paramedics and health department officials respond accordingly.

If you have flown recently and been diagnosed with the virus, protocol is for your health department to notify your airline and airport so that other passengers can be advised.

We are in daily contact with all of our airlines to keep the traveling public safe. If you have concerns about flying, we recommend that you reach out to your airline. Here are links to carriers serving Phoenix Sky Harbor:

 

European Flights

Some Phoenix Sky Harbor International flights are impacted by the temporary suspension of travel from continental Europe.

The United States government imposed an additional entry requirement temporarily restricting travel from the United Kingdom and Ireland that will take effect March 16, 2020, after 11:59 p.m. ET.

Phoenix Sky Harbor International serves London (LHR). British Airways is also temporarily suspending service.

American Airlines service to London (LHR) is scheduled to resume Oct. 7, 2020.

Condor Airlines flights to Frankfurt, Germany are temporarily suspended due to the pandemic. Please visit this link for more information.

Eurowings has temporarily delayed its launch from Phoenix to Frankfurt. New service is anticipated to begin in August 2020. 

We will work closely with these airlines and assist customers while this temporary flight restriction is in effect.

We are working closely with our airline partners to coordinate air service schedules and will share more information as it becomes available.

 

Canadian Flights

Air Canada has updated its list of routes that are temporarily suspended through May 31. Learn more.

WestJet is temporarily suspending all flights between the U.S. and Phoenix beginning March 25, 2020 until July 4, 2020. Learn more.

 

Other Flights
Volaris is temporarily suspending service to and from Phoenix through June 2020.

Hawaiian Airlines is temporarily suspending their service from Phoenix to Honolulu effective March 26, 2020.

Spirit Airlines is temporarily suspending service to and from Phoenix from May 21-June 10.

As always, it is a good idea to check your flight status with your airline before coming to the airport.

 

Airport Operational Updates

Self-imposed protocols at Phoenix Sky Harbor

  • In addition to Sky Harbor’s already thorough 24-hour cleaning schedule, the Airport has proactively increased the number of times per day it sanitizes high-touch areas.
  • If someone falls ill while at the airport and calls for paramedics, the Phoenix Fire Department will respond appropriately, in partnership with Maricopa County Health.
  • Employees and passengers are being encouraged to use hand sanitizer and wash hands often, for at least 20 seconds.

 

Other Closures

  • The Park and Walk is temporarily closed.
  • The 2020 Teen Navigator Program has been postponed until the summer of 2021. 

 

Airport Concessions
Most restaurants and shops pre-security are shut down due to low demand. Shops post-security are open on a limited basis. Most vendors have advised that they are cutting hours due to a dramatic decrease in demand.

 

Masks/PPE For Sale
Masks are on sale in Terminal 4 at the following locations:

  • Trip Advisor (Gates A1-A14)
  • 12 News (Gates A17-A30)
  • Hudson (Gates B17-B28)
  • Arizona Highways (Presecurity)

Masks are on sale in Terminal 3 at the following locations:
  • Passage by Hudson (Post-security Lobby)
  • Ironwood (Gates F1-F15)

 

ABM Wheelchairs
Since the demand for wheelchair request has dropped, the majority of the wheelchairs have gone into storage. The remaining wheelchairs used by ABM are staged by the Level 2 podium. All of these get cleaned four times a day and they are also cleaned as they are brought back to the staging area. The wheelchairs in the gate area are cleaned as soon as passengers finish using them.

Prospect Wheelchairs
Prospect sanitizes every wheelchair after every use. Personnel are stationed at each wheelchair corral throughout the concourses with sanitized wheelchair and employees return the chairs back to a corral after it has been used. The sanitation team then sanitizes it and puts it in the sanitized corral. Prospect also sanitizes every aisle chair after every use and tags them so that gate agents know it has been sanitized.

Uber
Effective May 18, Uber is requiring all drivers and passengers to wear a face covering. Learn more.

 

TSA and CBP

TSA COVID-19 Information
TSA has created a website with information regarding the coronavirus (COVID-19) pandemic: www.tsa.gov/coronavirus.

TSA announced updated security procedures for summer travelers on May 21.

 

Traveling During the COVID-19 Pandemic
TSA understands that the novel coronavirus (COVID-19) is on the minds of travelers and the general public, and it continues to work with the CDC and state and local health departments to monitor local situations as well as the health and safety of TSA employees and the traveling public. Throughout this crisis, the TSA's commitment remains to protect the nation's transportation systems to ensure freedom of movement for people and commerce. If you choose to fly, or are getting ready to fly in the near future, read what TSA is doing to keep you, your family, and your community safe.

 

TSA Security Checkpoint Closures
Effective Thursday, March 19, the B and D Checkpoints in Terminal 4 are closed.

 

Global Entry Enrollment Center Closure
Please note the Global Entry Enrollment Center on Level 3 of Terminal 4 is closed as of March 19.

 

Health Department Links

We continue to stay in close contact with county, state, and federal health officials and will follow their direction should further action be needed.

For more information, please visit:

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