Phoenix Sky Harbor Recognized for Prioritizing Health and Safety
Phoenix Sky Harbor International Airport has been accredited by Airports Council International (ACI) for providing a safe airport experience for all travelers. In order to receive the accreditation, Sky Harbor was evaluated in several areas including: cleaning and disinfection; cleaning products used; staff training; ventilation and air flow; availability of hand sanitizer; the use of touchless technology and more. Read more about this accomplishment.
CDC Updates Travel Guidance for Fully Vaccinated People
The Centers for Disease Control and Prevention (CDC) updated its travel guidance on April 2, 2021 for people who have been fully vaccinated. The CDC considers someone to be fully vaccinated two weeks after receiving the last required dose of the COVID-19 vaccine.
Coronavirus (COVID-19) Update
PHX - Here for You
The health and safety of our customers is our top priority. When you are ready to travel again, we are here for you.
Facial Covering Mandate
Federal Mask Order Effective Feb. 1, 2021. The federal government has issued an order that requires masks that cover both the mouth and nose for passengers, visitors, and employees in the airport terminals, on commercial flights, on airport buses, on board the PHX Sky Train®, and in the Rental Car Center. Failure to comply may result in removal and denial of re-entry. Individuals may also be subject to criminal or civil penalties, or both.
The Centers for Disease Control (CDC) order can be viewed at https://www.cdc.gov/quarantine/pdf/Mask-Order-CDC_GMTF_01-29-21-p.pdf
- Masks must completely cover the nose and the mouth.
- Masks should be secured to the head with ties, ear loops or elastic bands that go behind the head.
- Masks should fit snugly
The following do NOT meet the requirements of this order:
- Masks with slits exhalation valves or punctures
- Face shields. (Can be worn as a supplement to a mask but not on their own)
- Scarves, ski masks, balaclavas or bandannas
- Shirt or sweater collars pulled up over nose and mouth
- Masks made from loosely woven fabric or that is knitted (example: fabrics that let light pass through)
- Children under 2
- If a person has a disability and can’t wear a mask
- While eating, drinking or taking medications for brief periods
- While communicating with a person who is hearing impaired when the ability to see the mouth is essential
- When it is necessary to temporarily remove the mask to verify one’s identity
For questions on what kind of mask is acceptable, read the CDC’s Guide to Masks.
CDC Order Requires COVID-19 Test for all Air Passengers Entering the US
Effective Jan. 26, 2021, the Centers for Disease Control and Prevention (CDC) is requiring a negative COVID-19 test of all air passengers entering the United States. Travelers are required to get a viral test (a test for current infection) within the 3 days before their flight to the U.S. departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the airline or provide documentation of having recovered from COVID-19. Airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger. View the CDC order.
XpresCheck (inside Drugs and More) pre-security in Terminal 4 offers onsite COVID-19 testing including a Polymerase Chain Reaction (PCR) Test, and a Blood Antibody Test with results while you wait. Click the link above to learn more.
XpresCheck Open Daily
XpresCheck is open seven days a week. Hours of operation are 8 a.m. – 5 p.m. You can schedule your COVID-19 test in advance at xprescheck.com.
A Focus on Sanitation
Our facility has achieved GBAC STAR™ facility accreditation from the Global Biorisk Advisory Council (GBAC), a Division of ISSA - The Worldwide Cleaning Industry Association, to prevent and respond to outbreaks. Learn more about our efforts to enhance cleaning, disinfection and infectious disease prevention protocols.
Last year, we also added seven UV-C LED light sterilizers to pre-security escalators in Terminals 3 and 4. This is in addition to the seven we had previously added earlier this summer. Operating 24 hours a day, the new handrail sterilizer is known to kill up to 99.9 percent of disease-causing microorganisms using a germ-destroying light. The light is mounted underneath the escalator handrails out of passenger view and provides an excellent sanitizing solution for the high-touch handrails.
Because health and sanitation are top-of-mind, we have also made some modifications to our heating ventilation and air conditioning (HVAC) system. We have increased outside air circulation 60-100% which helps to further sanitize our air by replacing air inside the building with fresh, filtered outside air. Our filtration system is a two-stage process with two filters used, and we have increased monitoring and condition assessment of more than 34,000 filters in more than 400 air handlers through our building automation system.
Health and Safety
We will continue to maintain a thorough 24-hour cleaning schedule. The number of times per day high-touch areas are sanitized was increased at the onset of the COVID-19 global health pandemic, and these vigilant sanitation efforts will remain in place.
We are in constant contact with county, state, and federal health officials and follow their health and safety directions as needed.
Here are some of the manners in which we ensure that your health and safety is at the forefront of our operations:
- We have installed appropriate physical distance markers in our facilities and will be adding more in queue lines.
- Hand sanitizer dispensers are available for our customers and employees.
- We have installed plexiglass at our Information Counters to create a seamless but effective barrier between staff and customers.
- We are encouraging physical distancing with overhead announcements, messaging on our flight information displays, and additional signage.
- We are asking passengers to limit the number of people on our Rental Car Center buses and in the PHX Sky Train® cars and to stand back from the doors to allow others to exit.
- Our shops have new protocols in place. For many, this includes additional signage, barriers and queueing markers, increased sanitation, limiting the number of people in stores, and encouraging touchless transactions.
- Restaurants that have fully re-opened have re-configured seating for physical distancing. Many remain open for take-out only at this time.
- Safety signage/messaging is being placed at entryways, PHX Sky Train®, buses, and on our website.
Check & Fly Airport App
Airports Council International (ACI) has launched a new app called Check & Fly. This app gives travelers the opportunity to be prepared for their next flight by checking the health and safety measures of their departure and arrival airports. Download it through the App Store or through Google Play.
U.S. Government Launches Page for Staying Healthy During Air Travel
If you’re thinking about flying this holiday season, the U.S. Departments of Transportation, Health and Human Services, Homeland Security, and State have launched a new web portal, FlyHealthy.gov to help you navigate the entire air travel experience to help prevent the spread of COVID-19.
Masks/PPE For Sale
Masks are on sale in Terminal 4 at the following locations:
- Trip Advisor (Gates A1-A14)
- 12 News (Gates A17-A30)
- Hudson (Gates B17-B28)
- Connections (Gates C1-C9, D1-D8)
- Arizona Highways (Presecurity)
Masks are on sale in Terminal 3 at the following locations:
- Passage by Hudson (Post-security Lobby)
- Ironwood (Gates F1-F15)
- Best of the Valley (Gates F1-F15)
- Discover Arizona/House of Marley (Gates E1-E10)
- Stellar Market and News (Gates E1-E10)
PPE Vending Machines
PPE vending machines are now available pre-security in both terminals. The machines include the following:
- Individual and bulk packaged face masks, including disposable, KN95, and cloth options;
- Individual 2-ounce and 4-ounce hand sanitizers, and bulk hand sanitizer wipes;
- All-in-one hygiene kits;
- Nitrile gloves and multi-use thermometers;
- Portable and rechargeable UV-C sanitizers for mobile devices and personal items;
- Over-the-counter medicines.
Look for PPE vending machines in the following locations:
- Level 1 Ticket Counters (Door 1)
- Level 1 Ticket Counters (Door 2)
- Level 1 Ticket Counters (Door 4)
- Level 1 Baggage Claim (Door 6)
- Level 2 Inside TSA Security Checkpoint
- Level 2 Ticketing (inside Door 25)
- Level 3 East, before TSA Security Checkpoint C
- Level 3 Center, next to north ATM Machine
- Level 3 West, before TSA Security Checkpoint A
- Level 7 Parking Garage West Elevator Lobby
- Level 7 Parking Garage East Elevator Lobby
Rental Car Center:
- Center Lobby
What can you do as a traveler?
Give yourself extra time.
Practice physical distancing at all times.
Wash your hands frequently.
Use a mobile boarding pass.
Check your airline’s website for their policies for travel.
Continue to check this page for the most up-to-date Airport information.
Airline and Flight Information
Should a flight crew have reason to believe that a passenger on board may have the Coronavirus, they will call ahead to ensure that paramedics and health department officials respond accordingly.
If you have flown recently and been diagnosed with the virus, protocol is for your health department to notify your airline and airport so that other passengers can be advised.
To get more information on public health restrictions in other states, please visit the CDC State and Territorial Health Department Websites listing.
See how airlines are working to ensure customers’ well-being while traveling. Learn more.
We are in daily contact with all of our airlines to keep the traveling public safe. If you have concerns about flying, we recommend that you reach out to your airline. Here are COVID-19 links to carriers serving Phoenix Sky Harbor:
Air Canada resumed a limited number of flights between PHX.
Some Phoenix Sky Harbor International flights are impacted by the temporary suspension of travel from continental Europe.
The United States government imposed an additional entry requirement on March 16, 2020 temporarily restricting travel from the United Kingdom and Ireland. On Jan. 25, 2021, the United States Government further extended this restriction. The restriction also includes European Schengen countries, Brazil and South Africa.
Condor Airlines flights to Frankfurt, Germany are temporarily suspended due to the pandemic. Please visit this link for more information.
Eurowings has temporarily delayed its launch from Phoenix to Frankfurt.
We are working closely with our airline partners to coordinate air service schedules and will share more information as it becomes available.
As always, it is a good idea to check your flight status with your airline before coming to the airport.
Airport Operational Updates
Self-imposed protocols at Phoenix Sky Harbor
- In addition to Sky Harbor’s already thorough 24-hour cleaning schedule, the Airport has proactively increased the number of times per day it sanitizes high-touch areas.
- If someone falls ill while at the airport and calls for paramedics, the Phoenix Fire Department will respond appropriately, in partnership with Maricopa County Health.
- Employees and passengers are being encouraged to use hand sanitizer and wash hands often, for at least 20 seconds.
Most restaurants and shops pre-security are shut down due to low demand. Shops post-security are open on a limited basis. Most vendors have advised that they are cutting hours due to a dramatic decrease in demand.
For status updates on airline lounges Sky Harbor, please visit the Airport Clubs and Lounges page.
Since the demand for wheelchair request has dropped, the majority of the wheelchairs have gone into storage. The remaining wheelchairs used by ABM are staged by the Level 2 podium. All of these get cleaned four times a day and they are also cleaned as they are brought back to the staging area. The wheelchairs in the gate area are cleaned as soon as passengers finish using them.
Want the safety of driving your own vehicle to the airport and parking close to your gate? We offer convenient parking options and a touchless travel experience. Save money by reserving your parking in advance.
Prospect sanitizes every wheelchair after every use. Personnel are stationed at each wheelchair corral throughout the concourses with sanitized wheelchair and employees return the chairs back to a corral after it has been used. The sanitation team then sanitizes it and puts it in the sanitized corral. Prospect also sanitizes every aisle chair after every use and tags them so that gate agents know it has been sanitized.
Effective May 18, Uber is requiring all drivers and passengers to wear a face covering. Learn more.
Read the latest updates on how Lyft drivers and passengers can protect themselves. Learn more.
TSA and CBP
TSA COVID-19 Information
TSA has created a website with information regarding the coronavirus (COVID-19) pandemic: www.tsa.gov/coronavirus.
TSA announced updated security procedures for summer travelers on May 21.
Watch the TSA's video, "What to Know Before You Go."
Traveling During the COVID-19 Pandemic
TSA understands that the novel coronavirus (COVID-19) is on the minds of travelers and the general public, and it continues to work with the CDC and state and local health departments to monitor local situations as well as the health and safety of TSA employees and the traveling public. Throughout this crisis, the TSA's commitment remains to protect the nation's transportation systems to ensure freedom of movement for people and commerce. If you choose to fly, or are getting ready to fly in the near future, read what TSA is doing to keep you, your family, and your community safe.
Global Entry Enrollment Center Availability
Please note the Global Entry Enrollment Center on Level 3 of Terminal 4 is open by appointment only.
Health Department Links
We continue to stay in close contact with county, state, and federal health officials and will follow their direction should further action be needed.
For more information, please visit: