Phoenix Sky Harbor Offers Accessibility Services
Phoenix Sky Harbor operates in compliance with the Americans with Disabilities Act (ADA) and is one of the most accessible airports in the world. We offer amenities for travelers with physical and hidden disabilities by providing tools and resources to ensure an accommodating travel experience.
The FAA recently recognized our Title IV/ADA Program Manager for her leadership on the Title VI and environmental justice programs.
Hearing loops – or T-coil technology – are available in the gate areas of Terminal 3. They provide a clearer listening experience for those with hearing aids by transmitting paging and announcements directly to the hearing aid. To page someone from within the terminal, guests can go to any Information Counter and make a request on the Video Relay Service tablet posted at the counters. Pages will be announced in the terminals and will also be displayed visually on screens throughout the airport.
We offer a free lanyard program to help passengers with hidden disabilities have a smoother and friendlier experience as they travel through our airport. When you wear one of our Compassion Cacti™ lanyards, it lets employees know that you may need extra assistance or a little more time at the check-in counter, security checkpoint or other areas.
Compassion Cacti™ lanyards can be requested prior to your trip by filling out a request form here. One of our customer service representatives will process your request and you will be able to pick up your lanyard at the Compassion Corner Office located in Terminal 4 on Level 3 behind elevator B in the Chapel.
Our airport joined Dementia Friendly America as a part of Phoenix Mayor Kate Gallego’s dementia friendly city initiative. We are working alongside her expanding our amenities such as our sensory room and Compassion Cacti™ lanyard program to our travelers affected by dementia.
Our Compassion Corner is a multi-faceted space featuring three primary components including our Sensory Room. Our Sensory Room is a quiet space that was designed to serve children and adults with special needs who need a sensory break from the busy airport environment. It features tables and chairs, a couch, puzzles and coloring books. The space also includes a water bubble wall and features a row of Southwest Airline passenger seats to simulate the experience of sitting on a plane.
The Sensory Room is located inside the Compassion Corner and it is open from 8 a.m.-8 p.m. Sunday through Friday, and from 8 a.m.-4 p.m. on Saturdays.
Wheelchair service is offered by the airlines and there are several ways to request this service. If you are arriving at Sky Harbor, reach out to a flight attendant during your flight and tell them that you will need a wheelchair. A wheelchair assistant will meet you at your gate, assist you with your baggage and take you to the curb or PHX Sky Train®. If you are departing, ask a skycap to request a chair for you or request one at the ticketing/check-in counter.
Headed to the Rental Car Center? Your wheelchair attendant can help you to our shuttle bus. Make sure to let the driver know that you will need a wheelchair when you arrive at the Rental Car Center and they will request one for you.
Taking the PHX Sky Train®? You can use the blue phones on the terminal train platforms to request wheelchair service.
To learn more about our accessibility offerings, visit skyharbor.com/beforetraveling/Accessibility.
Future Friendly: Sky Harbor Sustainability
Soon you may be referring to us as America’s Most Sustainable Airport! We don’t want to toot our own horn but recently we received the Leadership in Energy and Environmental Design (LEED) Silver Certification for the modernization of Terminal 3.
The LEED program provides a globally recognized third-party green building certification to buildings that provide a sustainable approach to their design and construction. During the Terminal 3 Modernization Program, we created a LEED silver building featuring new, energy-efficient equipment.
In order to keep our air clean, we offer the PHX Sky Train® as a method of transportation that connects Terminal 3 and the Valley Metro transportation network. By offering a ride in the sky, we can reduce air pollution and other environmental impacts linked to automobile and bus use.
Eighty-three percent of building materials used post-security and in the North Concourse were reused and 35% of installed materials contained recycled content. During the process of going green, we helped support the local economy by utilizing 19% of regionally sourced materials within 500 miles of the project. In addition to these efforts, we made sure 80% of all wood-based projects were sourced from sustainably managed forests. By utilizing environmentally conscious materials, we were able to prevent 268,230 tons of construction waste from entering the landfill.
Reducing energy and saving water continue to be on our priority list. The installation of low-flow fixtures resulted in a 42% reduction in indoor water usage and LED lighting continues to be installed within our facilities.
Future Friendly: Sky Harbor Sustainability - we are dedicated to keeping our planet clean and creating a safer environment for our current generation and future generations to come.
Federal Mask Mandate Extended to 2022
The Transportation Security Administration has extended the federal mask mandate through Jan. 18, 2022. This mandate requires airport staff and passengers to wear a mask when inside the terminals and the Rental Car Center, and onboard the PHX Sky Train®, airport buses and commercial aircraft.
If you are traveling internationally, be sure to check with your airline and destination for any specific COVID-19 testing requirements. Those returning from outside the U.S. will need to provide a negative COVID-19 test.
Fall is Here with a Parking Deal
Just in time for your autumn pleasure or business travels, Phoenix Sky Harbor International Airport is offering 25% off terminal or economy parking until Oct. 15.
Go to Sky Harbor Airport Parking and enter FALL21 in the promo code space. A three-day advance purchase is required. The discount is only available online and excludes Valet Parking, Premium Parking, and AutoSpa services.
Business travelers have long known that parking at Sky Harbor offers some great advantages:
- Short walk to your gate.
- QR code for fast and touchless entry and exit.
- Clean and well-maintained facilities
- Change or cancel reservation up to 2 hours prior to scheduled entry without fee.
Rescue Dog Spotlight
Our Navigator Buddies are a welcome sight in the terminals as they greet travelers and employees. Did you know that some of our Navigator Buddies are rescues?
Today, we’re featuring Riley, the 11.5-year-old chocolate lab owned by Anita Fogarty. Riley was adopted from Arizona Labrador & Giant Breed Rescue when she was about 9 months old. Anita said she opted to adopt her pup because “there are too many dogs out there that need homes.”
Anita knew Riley was the one when she met her. “I went to visit her at the foster home,” Anita recalls. “She put her head on my lap and it was over. I was looking for a puppy, but she has been the best girl ever. So good that she is a therapy dog that helps and comforts others.”
Riley and Anita have been part of the Navigator Buddy program for the past few years. Both also volunteer at hospice facilities, nursing homes, the hospital, Gabriel’s Angels, and a few others. What does Riley like doing when she’s not putting a smile on the face of others? She loved playing Frisbee when she was younger. Now, her joy is short walks.
Thanks Riley and Anita for your volunteer efforts!
Old Friends Return to PHX as New Ones are Welcomed
British Airways Returns
The airline has resumed its Phoenix to London Heathrow service three times weekly, and beginning Oct. 11, daily service will resume! British Airways has retired the Boeing 747 previously used and will be flying a Boeing 777-200. The route provides Arizonans the ability to connect throughout Europe.
Air Canada has resumed its Phoenix to Calgary and Phoenix to Toronto flights and continues to serve Vancouver. Service to Montreal resumes in October.
WestJet is also bringing back Canadian markets this winter as well as increasing its frequencies. Edmonton, Vancouver and Toronto are scheduled to resume in October. Service to Calgary also continues. Kelowna, Winnipeg, Regina and Saskatoon are schedule to return in November after they had been on pause since the start of the pandemic.
Southwest launched its inaugural service from Phoenix to Lihue On Sept. 7. The flight is scheduled three times a week. Southwest also flew its first Phoenix to Kona route on Sept. 8. Kona will be served three times weekly.
The airline currently serving Phoenix-Mesa Gateway Airport will begin operations at PHX with routes to Provo, Utah on Oct. 8 and Stockton, Calif. on Oct. 9. Both routes will be served twice weekly.
To see all the places we fly, visit our Where We Fly page.
PHX Sky Train® Construction Enters Final Phases
The second stage of the PHX Sky Train® construction has been underway for so long it’s hard to believe it’s now in its final phases. Testing of the system has been going on for months, and remaining construction is now focused on the surface parking lot at the 24th Street PHX Sky Train® Station.
Irrigation, utility conduits, and curbs are all part of the construction of this project. This site at 24th Street will be home to 1,600 new spaces, a future economy lot for customers seeking parking on the west side. When this project is open to the public in 2022, travelers will be able to transit between economy parking, the terminals, and the Rental Car Center.
Speaking of system testing, the PHX Sky Train® is still undergoing shutdowns overnight from 10 p.m.-5 a.m. many nights. The calendar and locations of shuttle pick-up spots are available at the PHX Sky Train® shutdown page.
UPS Airlines Airbus A300-600F with downtown Phoenix views. Photo by Aaron Kunz.
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