Phoenix Sky Harbor
International Airport

Online Training FAQs

Sky Harbor at Night

Starting in July 2017 the Security office will be implementing a new online training system. With this new system you will have the ability to take the Non-Security Sensitive training at your work or home computer. After you have successfully completed this training, you will be required to come to the Security Badging office to successfully complete the Security Sensitive (SSI) training to receive your badge. Completing the Non-SSI online training outside of the Security Badging office will reduce the time needed in our office to receive your badge.

What do I do if I don’t have a valid email address?
Our new training system requires a valid email address in order to access the training. If you do not have a valid email address, you will be required to create one. You can do this in our office, or you can create it yourself at home before you come back to take your training to receive your badge. You do not have to keep this email address after you receive your badge. You can delete it once the training has been completed. However, you must have an email address to complete the training, which is part of the badging process to receive a badge.

Can I use my Company email address?
Yes, as long as the email address is specific to you for your use. It cannot be a generic email that others use. Example: security.badging@phoenix.gov. When your security check is approved, you will receive a link from the training system to create a password. If you decide to do this in our office, you will need to have the ability to gain online access to your company email. If you use this address and do not have remote access from any computer, please create your password prior to coming in to complete the SSI training or you will not be able to create a password or complete the training. You will be asked to go and create the password and come back to complete the training.

Can I use my home email address?
As long as the email address is specific to you for your use, you can. It cannot be a generic email that others use. Example: security.badging@phoenix.gov. When your security check is approved, you will receive a link from the training system to create a password.

I do not have a computer at home. Can I do all my training in your office?
Yes, as long as you have the ability to gain access to your email from a remote location if it is a company email. If it is your personal email, such as Hotmail, Yahoo or Gmail, we can arrange for you to log in at a training computer to complete your training.

When someone uses Mindflash, are there additional software add-ons that must be loaded onto the computer?
No, there are no add-ons that need to be loaded onto your computer to use the training system. Mindflash is internet-based so you only need access to the internet. Older versions of Internet Explorer may not support the Mindflash program.

Can you take the training on your smartphone?
The training modules will work on smartphones, tablets and iPads.

We look forward to implementing this training and reducing the amount of time needed in our office to receive your badge once you are approved. If you have any additional questions, please see a clerk or ask to speak to a supervisor.

Thank you!