Special Needs

Airport Exterior Panorama


Sky Harbor is one of the most accessible airports in the world thanks to the advice provided by the Phoenix Mayor’s Commission on Disabilities. All terminals have: curb cuts; automatic doors; elevators; ramped access to all lobbies and gate areas; designated areas on inner curbs for vehicles with disability plates to load or unload; and wheelchair accessible telephones, automatic teller machines, restrooms and drinking fountains. 

Flying into Sky Harbor? Request a wheelchair when checking in and tell a flight attendant during the flight. Flying out of Sky Harbor? Request a wheelchair from a Sky Cap at the curb or from a Sky Cap or the airline on the ticketing level of the terminal. You can also request wheelchair service ahead of time when you book your tickets with your airline. Ask your airline about traveling with power chair batteries.
** Using a wheelchair or other mobility device? Look for Menu Icon Special Needs Blue wheelchair accessible pathways and elevators in Terminal 2.**

If you need to travel with oxygen, be sure to discuss this with your airline when making reservations. Visit the TSA website for more information.

Assistance Animals
When making reservations, let your airline know if you plan to travel with a service animal. Get tips on traveling with service animals from the TSA. Sky Harbor offers nine animal relief areas, including areas in the terminals post-security.

Accessible Restrooms with Caregiver Access
Each terminal has at least one family restroom with a private area to change clothing or disposable undergarments. Ask for directions at any information desk.

Passenger Paging
The names of those being paged are announced in the terminal and displayed on monitors throughout the airport. To send or retrieve a paged message, go to Passenger Paging and fill out a page request form or look for Paging Assistance Locations throughout the terminals. Check out the terminal maps for locations.

Special Needs Parking
Accessible parking is available in all garages closest to the elevators. In the East Economy lot, accessible parking is available north of the PHX Sky Train Station. In the West Economy Park & Walk, accessible parking is available at the east end closest to Terminal 2.

Over height or oversize parking is available in the uncovered economy parking areas and Oversized Vehicle parking area east of Terminal 4. See a map .

Quiet Room
Did you know that America’s Friendliest Airport® offers a place in its busiest terminal for people seeking a quiet setting? The Quiet Room inside the Airport Chapel, pre-security near the B Checkpoint in Terminal 4 offers a quiet space for meditation, prayer or a break from the fast-paced airport environment. Children or adults with an intellectual or developmental disability may visit the Quiet Room inside the Chapel for a respite from the sensory-overload that they might experience when coming to the airport. There is a child-sized table and chairs and quiet activities for children to use in the Chapel space. The hours of operation are 7 a.m. – 8 p.m. daily except Saturday.  Hours on Saturday are 7 a.m. – 4 p.m.

PHX Sky Cart
PHX Sky Cart, an electric cart service, is available to transport customers who need additional help connecting between Terminal 2 and Terminal 3.

Dial-A-Ride: A Public Service
Seniors and people with disabilities can access Dial-A-Ride daily from 7 a.m. to 7 p.m. Please call 602-253-4000 or visit their Web site.

Ground Transportation  Special Needs Icon
Accessible taxi and van service vehicles are available. Travelers should proceed to the loading location and request one from the curb coordinator. The PHX Sky Train® provides a fully accessible connection between the Airport terminals and  Valley Metro Rail at the 44th Street Station.

Valley Metro Rail & Bus
Valley Metro Bus service, with wheelchair accessible transportation, is available to and from Sky Harbor Airport. Valley Metro Rail and Route 13 serve the Airport. Call 602-253-5000 or visit  its website

Rental Cars with Hand Controls (advance notice recommended)
Avis: (800) 331-2323
Budget: (800) 826-5510
Hertz: (800) 654-2280
National: (800) 328-6323

Lift-Equipped Van Rentals
Performance Mobility: (602) 418-5076, (800) 859-8880, (800) 456-1371; website
Wheelers Accessible Van Rentals: (602) 333-1594, (866) 333-1594; website

TSA Cares Program
In an effort to assist those travelers with disabilities and medical conditions, the TSA has a help line that addresses travelers’ questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares only takes calls Monday-Friday 9 a.m.-9 p.m. EST and passengers need to call at least 72 hours in advance of their flight. Call 1-855-787-2227 or  find out more.

Americans with Disabilities Act (ADA) 

Sky Harbor operates in compliance with the Americans with Disabilities Act (ADA), including investigation of any complaint communicated to the Airport regarding a denial of access to an Airport facility, service or program.

The ADA Liaison for Sky Harbor is Mary Beth Thompson. The office of the ADA Liaison administers Sky Harbor’s overall ADA grievance procedure. Persons with ADA complaints specifically regarding Phoenix Sky Harbor International Airport are encouraged to contact us at skyharbor@phoenix.gov. If the response does not adequately resolve the complaint, a grievance can be filed. Grievance Procedures and Complaint forms are available.

Nondiscrimination Policy

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