Media Guide Info

• Media Inquiries

  If the information you are looking for is not available on this site, please contact the on-duty public information officer (PIO) by emailing skyharborpio@phoenix.gov any time or by calling (602) 683-3654 during regular office hours: 8 a.m. to 5 p.m. Monday through Friday.

  After hours and in emergency situations, please email skyharborpio@phoenix.gov. Queries are returned in the order they are received. Our standard is to respond within 10 minutes.

  Airport Communications Center personnel respond to general inquiries after hours and page the on-duty PIO in emergency situations. Julie Rodriguez and Heather Lissner are the lead contacts for the City of Phoenix Aviation Department.

• Media Parking

  All news media vehicles, except "live" broadcast trucks, must park in the airport's parking garages. Up to five free parking cards are available per media outlet by written request submitted to the Public Information Office. Parking cards are for use by media covering a story at Sky Harbor. They may not be used for overnight parking.

  "Live" broadcast truck parking is permitted at the far west end of Terminal 2 in the designated media parking area. There is also live truck parking next to Terminal 4 on the west side of the terminal. To get to this area, if you are entering the airport from the west (heading eastbound), you should go past Terminal 4 and take the turnaround in order to head westbound. If you are entering the airport from the east, continue heading westbound. Stay in the inner curb lane heading westbound until you pass Terminal 4. Continue to stay to the right as you pass under the terminal building. You will pass the Terminal parking exit booths on your right. Look for a sign that says Media Parking in red. Turn right into the lot. The parking spaces are in the northwest corner of the lot.

  See a map of our designated media parking areas.

  Media representatives should contact the Sky Harbor Public Information Office before arriving at the airport by emailing skyharborpio@phoenix.gov for assistance in obtaining access to public areas of the airport and gathering the information necessary to complete their stories. Please include a call-back number.

• Covering Emergencies

  It is the policy of the Phoenix Aviation Department to cooperate with the media whenever possible. Our primary responsibility, however, is safe and orderly airport operations. When emergency situations occur, the media will be contacted via email. Media should also follow Phoenix Sky Harbor’s social media sites.* Media covering emergencies will be directed to a specific meeting area. The on-duty PIO or an airport representative will conduct a preliminary briefing in this area and provide whatever information is available at that time. Briefings will continue as appropriate.
  
  Please note the following:

  • The media must not restrict the public's access to gates, ticket counters, baggage areas, or other areas in the terminals. The ticket counters are leased by the individual airlines and access to these areas is at the discretion of the tenant/airline. Due to federal security regulations, only those with tickets are allowed past the security screening areas. This restriction also applies to members of the media.
  • In the event of an airside emergency, members of recognized media organizations with appropriate credentials may be escorted onto the airfield (AOA), or transported to the scene of the emergency, at the discretion of Sky Harbor officials.
  • All media representatives at the scene of an emergency will immediately comply with any order, direction, or signal by airport fire-fighting or security forces or authorized airport representatives.

  Phoenix Sky Harbor’s Social Media Channels

  *Twitter - @PHXSkyHarbor

  Facebook - https://www.facebook.com/PHXSkyHarbor/

  Instagram - https://www.instagram.com/phxskyharbor/

  YouTube - https://youtube.com/user/PhoenixSkyHarbor
  
  LinkedIn - https://www.linkedin.com/company/phoenix-sky-harbor-international-airport
  
  Pinterest - https://www.pinterest.com/phxskyharbor/
  
  Snapchat - https://www.snapchat.com/add/PHXSkyHarbor

  *Follow our Twitter channel. We provide updates during airport events and emergencies.

• Delayed and Canceled Flight Information

  Looking for delayed and canceled flight information? Find real-time information on the Delayed, Canceled and Diverted Flight Information page.