Compassion CornerThe Compassion Corner is a multi-faceted space for both customers and airport employees. This unique area encompasses three primary components: The chapel, the Compassion Corner Office and the Sensory Room. The physical space of the chapel is easily accessible for customers and employees of all faiths to worship, reflect, or pray independently. The Compassion Corner Office is a private space that operates the Navigator Chaplain volunteer program and is also used to help manage distressed passenger situations and/or unique passenger matters that need to be moved out of the public view. Assistance for special-needs customers take place from this office. The third key component to the Compassion Corner is the Sensory Room. This is a tranquil and quiet dementia-friendly space designed to serve special needs travelers who need a sensory break from the airport environment. Children or adults with an intellectual or developmental disability may use the Sensory Room upon request. The Compassion Corner will be staffed from 8 a.m. to 8 p.m. Sunday – Friday and 8 a.m. – 4 p.m. Saturdays.

The Compassion Corner includes:


Sky Harbor offers an all-faiths chapel as a place of comfort to reflect, regroup, rest or reach out. The chapel may be used for people of all faiths and is located on Level 3 of Terminal 4 and is open from 5 a.m. to 10 p.m. The chapel is easily accessible for customers and employees alike to worship or pray independently. Based on availability, Navigator Chaplains and lay members also serve those who would like to meet with a religious representative. Additionally, the chapel can host services for various religious holidays such as Ash Wednesday.

Sensory Room

Did you know that America’s Friendliest Airport® offers a dementia-friendly place in its busiest terminal for people seeking a quiet setting? The Sensory Room is located inside the Compassion Corner chapel on Level 3 of Terminal 4. Children or adults with an intellectual or developmental disability may visit the Sensory Room for a respite from the sensory overload that they might experience when in the airport environment. This private room is equipped with tables, chairs, puzzles and coloring books. Access to the Sensory Room can be given by visiting the Compassion Corner office from 8 a.m. to 8 p.m. Sunday – Friday and 8 a.m. – 4 p.m. Saturdays.

Compassion Corner Office

This office space is staffed and used daily for Navigator Chaplain management and accessibility/special-needs assistance. This office space is also the designated location for Compassion Cacti™ lanyard pick up. 

Compassion Cacti™

America’s Friendliest Airport® is offering a new lanyard program aimed at providing an extra-friendly and patient hand to customers who self-identify as needing additional assistance when traveling through the airport. When a customer wears the lanyard, airport employees know that the passenger may need extra assistance or a little more time at the check-in counter, security checkpoint and other areas. The Compassion Cacti™ lanyards can be kept and used each time the passenger travels through PHX, but the lanyard will only be recognized at Phoenix Sky Harbor International Airport.

Customers, their parents, caregivers or guardians can request a Compassion Cacti™ lanyard prior to their next visit (within three months or less) by completing a request form at Requests will be reviewed by customer service staff within 5-7 business days. Once processed, customers can pick up their lanyard at the Compassion Corner Office by showing a photo ID prior to or on the day of travel.

Navigator Support Guides

Need help navigating the Airport?  Our Navigator Support Guides are here to help you.  In addition to a Compassion Cacti lanyard, you can also make an appointment to meet a Navigator Guide to help you.  Navigators guides are not escorts, but rather experienced Airport volunteers that will kindly help guide you to your destination within PHX. This is a free program.

**These programs are not related to nor will not impact TSA Pre-Check, CLEAR, early boarding, or wheelchair assistance in any way. This program does not bypass any security standards.


The Compassion Corner is located in Terminal 4 on Level 3 behind elevator B in the Chapel. For additional information and assistance, please email or call 602-534-0293.


KSAZ: Phoenix Sky Harbor opens sensory room for travelers seeking quiet

Phoenix Sky Harbor Airport has opened a Sensory Room in Terminal 4 for special needs travelers to get a break from the sensory overload they may experience in the airport.