ADA Policy and Procedure

As the owner of Phoenix Sky Harbor International Airport, Deer Valley Airport, and Goodyear Airport (Airport), the City of Phoenix has established these policies and procedures in accordance with Title II of the Americans with Disabilities Act of 1990 (ADA), and to ensure better service and access to all customers using its airport facilities, programs or services.

The Airport’s ADA Liaison Officer is responsible for administering the Airport’s overall compliance program and is designated, in accordance with federal regulation, to coordinate the Airport’s efforts to comply with and carry out its responsibilities on the basis of disability, including investigation of any complaint communicated to the Airport alleging the denial of access to an Airport service, activity or program based on disability.

Pursuant to Title II of the ADA and Section 504 of the Rehabilitation Act of 1973, the grievance procedure is to be used by persons who allege a complaint or a violation of the ADA. Individuals are not required by federal regulations to use this grievance procedure but may file complaints directly with the appropriate enforcement agency. For further information on filing a grievance, please email PHX Civil Rights.

All written communication and noted information will remain on file in the office of the Airport ADA Liaison Officer and the City of Phoenix Equal Opportunity Department for a period of three years from the date of the City of Phoenix ADA Coordinator’s case determination or the EO Administrator’s appeal response. Information provided will be treated confidentially to the extent required by law. Sharing of information, including identity, will be done only as needed to resolve the complaint or as required by law.

The Airport’s ADA Policy Statement and Grievance Procedure is available on the Airport’s website and in hard copy at the Airport Director’s Office located at 2485 E. Buckeye Road., Phoenix, AZ 85034. Upon request, it may also be made available in alternative formats by contacting the Airport ADA Liaison Officer.

These ADA Policies and Grievance Procedures are reviewed annually by the Airport ADA Liaison Officer and City of Phoenix ADA Coordinator to ensure compliance with applicable federal law.