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Complaint Process

Complaint Process

It is the City of Phoenix Aviation Department’s policy to utilize its best efforts to assure that no person shall, on the basis of race, color, national origin, sex, creed, or religion be excluded from participation in, be denied the benefits of, or be subjected to discrimination in its public services and employment opportunities.

The Aviation Department has established, pursuant to Title VI of the Civil Rights Act of 1964, the following process to be used by persons who allege a violation of Title VI. Individuals are not required by federal regulations to use this process but instead may file complaints directly with the appropriate outside agency such as the U.S. Department of Transportation or the Federal Aviation Administration.

A complaint can be filed via Title VI Complaint Form (please email PHX Civil Rights). The Aviation Department Title VI Program Manager will assure all complaints are promptly investigated. Upon completion of the investigation, the Title VI Manager will prepare a final report. The final report will describe the complaint, the investigation, the findings, recommendation(s), and any corrective action(s). The report will be forwarded to the complainant and the FAA. The investigation and preparation of the final report should take no longer than 90 days.

Accommodation will be provided upon request to individuals unable to file a written complaint due to disability. Upon request, the Aviation Department will make available language assistance for persons with limited English proficiency or other assistance as necessary to file a complaint. Ira A. McCullough, ADA/Title VI Compliance Program Manager, can be reached at or (602) 273-2722. For hearing aid compatible, amplified, and text telephones (TTY), call (800) 781-1010.