America’s Friendliest Airport^® offers the Compassion Cacti™ Lanyard Program, which is aimed at providing an extra-friendly hand to customers who need more time or additional assistance when traveling through the airport.

Customers, their parents, caregivers or guardians can request a Compassion Cacti™ lanyard prior to their next visit to the airport by completing a request form at skyharbor.com.

• Requests will be reviewed by customer service staff within 5-7 business days.
• Once processed, customers can pick up their lanyard at the Compassion Corner Office by showing a photo ID prior to or on the day of travel.
• When a customer wears the lanyard, PHX Airport employees will know that the passenger may need extra assistance, or a little more time at the check-in counter, security checkpoint and other areas.
• The Compassion Cacti lanyards can be kept and used each time the passenger travels through PHX, but the lanyard will only be recognized at PHX.

The Compassion Corner is located in Terminal 4 on level 3 behind elevator B in the Chapel at PHX. For additional information and assistance, please email skyharbor@phoenix.gov or call 602-534-0293.

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