Latest PHX News & Updates

Birdwatcher’s Report

It may be old, but it still runs fast!

Saying Thanks Has Never Been So Fun!

For the second year, employees and volunteers at America’s Friendliest Airport^® pranced through the terminals with gifts and goodies spreading holiday cheer. They decked the halls of Terminals 3 and 4 during the first two weeks of December to celebrate 12 Days of Gratitude, sharing a sincere thank you and fun PHX gifts with our customers travelling through the airport.

PHX Tops Wall Street Journal List of Best Airports

Phoenix Sky Harbor International Airport was once again named the top airport in the nation among large airports by the Wall Street Journal. Fewest flight cancellations, taxi out time, and rideshare fees were among PHX’s top scores in the Wall Street Journal’s annual Airports Ranking study. This is the second time that Phoenix Sky Harbor has received this prestigious ranking. The airport was previously ranked number one in 2019.

PHX Takes Home Airport Accessible Airport Award

International Airport Review’s Airport Honour Awards were given out on November 14. Phoenix Sky Harbor took home the Accessible Airport Award (Aria and Dementia Friendly initiatives). This award recognizes Phoenix Sky Harbor’s commitment to creating a welcome and inclusive environment for all passengers.

Airports Council International-North America MarComCX Awards

Phoenix Sky Harbor was a winner at the Airports Council International-North America (ACI-NA) 2023 Excellence in Airport Marketing, Communications, and Customer Experience Awards. The Airport won in two categories. The first is for Customer Experience Programs. The Airport won for its Dementia Friendly Travel Workshop held this summer. The workshop was the first one conducted by any airport. The second category win was the Best in Airport Partnerships Award. This category recognizes the value of partnerships between airports when undertaking marketing, public relations, or customer experience initiatives. Milwaukee Mitchell International Airport and Phoenix Sky Harbor collaborated on a fly to Wisconsin golf promotion.

Banner Health Shine a Light on All Dementias – Trailblazer Award

Guest & Employee Experience Superintendent Misty Cisneros-Conteras was presented with this award at the Arizona State Capitol on Nov. 18, 2023. The award is given to innovative people or groups of individuals who creatively and courageously build new and inspiring programing that enriches the lives of caregivers and persons living with dementia.

Elevating PHX: CASA Unlimited Enterprise

When Joya Kizer was a student at Arizona State University, she was studying zoology and assumed after graduation that she would work with animals.

Instead, her career took a much different path: She is the president and CEO of CASA Unlimited Enterprises, Inc. a family-owned airport concessionaire at Phoenix Sky Harbor International Airport, where her three stores in Terminal 4 help passengers comfortably brave the wilds of air travel.

Exciting Year of Air Service Announcements

It has been a busy year at PHX. From record passenger travel numbers thus far to new airlines and routes, 2023 has been an unprecedented year. Southwest Airlines flew its greatest number of Phoenix trips ever, and its future schedule indicates they will break that record once more before the end of 2023 and again in March. The number of scheduled departing seats in Phoenix for the first half in 2024 will be Southwest’s greatest number in the market ever. Additionally, new carriers Lynx Air and Flair Airlines joined the airport offering international service to Canada, increasing the number to 24 airlines that now serve Phoenix Sky Harbor.

Dementia Friendly Air Travel Workshop Returns in 2024

Our award-winning Dementia Friendly Air Travel Workshop will be back in 2024.

Phoenix Sky Harbor International Airport strives to provide the best customer experience to all passengers who pass through the terminals. America's Friendliest Airport^® adopted a dementia-friendly initiative in 2021 that added special programing for those traveling with dementia.

Save the Date for Sixth Annual Aviation Business Summit

Join the City of Phoenix Aviation Department in person as we host the sixth annual Aviation Business Summit on Feb. 22, 2024. This event is designed to give interested businesses the opportunity to learn, network, and understand the tools available for doing business with Phoenix Sky Harbor, Deer Valley, and Goodyear airports. The event is returning to an in-person format and will   include a variety of informational sessions, networking opportunities, and new event features.