On The FLY: Employee Jumps in and Helps Passenger

A passenger on a private shuttle misplaced a bag but an airport employee kept contact with the traveler until the driver could return it.

Ralph P., and airport operations assistant with the Aviation Department, went beyond his normal duties for this customer, and his actions even impressed the private shuttle company’s general manager who called the airport directly to thank Ralph for doing a great job!

Ralph jumped in to help a passenger and for that he was recognized by Sky Harbor’s Customer Service On the FLY team (F = Friendly. L = Let me help. Y = You.)

Tell us your story of a Sky Harbor employee who performed to the airport’s high expectations of customer service at skyharbor@Phoenix.gov and we’ll make sure they get the recognition they deserve.