April 2026
PHX Employees Help Passenger Find Phone
Two airport employees used technology to track down a passenger’s phone that she thought was lost.
The customer thought she lost her phone in a restroom past security in Terminal 3, and asked Operations Assistants Maria C. and George J. for help. The two Aviation Department employees offered to track the passenger’s phone and discovered it was in a restroom before security, so Maria retrieved it while George kept her updated.
“I cannot express enough my overwhelming gratitude to both of them for stopping to assist me on what had already been a long and challenging day,” the traveler said. “The two of them deserve the highest commendation award possible.”
We agree that Maria and George deserve all the kudos, and we hope giving them a Phoenix Sky Harbor On the FLY (F = Friendly. L = Let me help. Y = You.) award will do.
Do you have a story about awesome customer service from a Sky Harbor employee? Send the details to us at skyharbor@phoenix.gov.