Airport Employee Helps Family with Vehicle
June 18, 2026
An airport employee was in the right place to assist some travelers whose car ran out of juice.
The guest’s car ran out of electrical charge, and the weather was very hot. On top of that, they had two young boys and an elderly parent with them.
David F., an operations assistant with the Aviation Department, worked diligently with the guest’s towing company and guided them through the situation.
“David was understanding, compassionate, and extremely helpful,” said the customer. “Kudos to you for hiring such an awesome team member.”
We’re always pleased to hear a visitor sing the praises of an airport employee, and for upholding our customer service the mission, David has been recognized by Phoenix Sky Harbor’s On the FLY team (F = Friendly. L = Let me help. Y = You.)
Do you have a story about a Phoenix Sky Harbor employee who provided excellent customer service? Tell us about it at skyharbor@phoenix.gov and we’ll make sure they get the recognition they deserve.
