March 2026
Aviation Employee Reunites Separated Sisters
An airport employee extended the island spirit to a traveler from Hawaii when helping reunite her with her sister.
Gasid S., an operations assistant with the Aviation Department, provided exceptional assistance when helping the two sisters reunite expeditiously while being personable and calming.
The customer stressed her appreciation for Gasid's willingness to help her and for putting her at ease as she was struggling to find her sister.
We love hearing stories like this and are happy to recognize fine employees like Gasid, who was given the Phoenix Sky Harbor On the FLY Award (F = Friendly. L = Let me help. Y = You.)
Do you have a story about a Phoenix Sky Harbor employee who committed an awesome act of superior customer service? Send details to us at skyharbor@phoenix.gov so we can recognize him or her On the FLY!