Over the course of the 12 days, customers participated in variety of activities taking place in the terminals at different times of the day. Events were hosted both pre-and post-security in both terminals. Travelers and visitors were able to win prizes and take photos with the airport mascot Amelia the Airplane and the Navigator Buddies. Activities also included a prize wheel, art scavenger hunt, a Museum coloring activity for children, airport staff and the Navigators handing out special chocolate coins and thank you cards and more.

Additionally, each day, members of the Terminal Operations team, surprised a customer with a bag full of Phoenix Sky Harbor airport goodies and a big thank you. This team works diligently every day to ensure the smooth operations inside the terminals and are instrumental in providing the customer with the best airport experience. The prize bags allowed them to meet and thank the customers they work so hard to serve.

“At America’s Friendliest Airport®, we’re always looking for ways to enhance the experience for our travelers,” commented Director of Aviation Services Chad Makovsky. “I’m excited that this holiday season, that we were able to acknowledge and thank our customers, while also providing them the opportunity to pay it forward by helping others.”

The 12 Days of Gratitude offered passengers a chance to express their gratitude as well. From a Gratitude Wall for people to share their thanks to an opportunity to thank members of the military with cards that the USO Arizona will send on to actively serving military. Finally, the 12 Days of Gratitude also hosted a canned food drive for our neighbors in the Herrera Elementary School community.