On The FLY Award

A man picking up his wife from Phoenix Sky Harbor became very stressed from driving around the terminals, but he got reassurance from an airport employee.

The husband was having difficulty finding his wife at America’s Friendliest Airport^® but luckily he found Daelyn H., an Airport Operations Assistant with the City of Phoenix Aviation Department, and asked her for guidance. Daelyn showed compassion and helped ease the husband’s worries.

The man’s wife was so grateful for Daelyn’s assistance that she called a Landside Supervisor to ensure Daelyn received proper recognition. “My husband has never been treated so well at the airport!” she said in nominating her for recognition.

For showing caring and patience to a distressed customer, Daelyn has been recognized by Sky Harbor’s Customer Service On the FLY team (F = Friendly. L = Let me help. Y = You.)

Do you have a story about a Sky Harbor employee and a random act of awesome? Send details to us at skyharbor@phoenix.gov so we can recognize him or her.