Phoenix Sky Harbor International Airport takes being America’s Friendliest Airport^® to heart. We are always working on ways to improve the experience of traveling through our airport for all passengers. That is why we are proud of our Compassion Corner. This section of the airport is encompassed by a Chapel and Sensory Room, available for everyone to use. It is located in Terminal 4 on Level 3 near the B elevators.

The All-Faiths Chapel is a place of comfort to reflect, regroup, or reach out. It’s open to people of all faiths from 5 a.m. to 10 p.m. and is located within the Compassion Corner. Upon availability, Navigator Chaplains and lay members are available for those who would like to meet with a religious representative. At times, the chapel hosts services for various religious holidays.

We know Terminal 4 can get overwhelming at times which is why it is home to the Sensory Room. The Sensory room is located inside the Compassion Corner and is a space designed to remove the loud sounds, lights and fast paced movement inside a terminal and may overwhelm those with sensory sensitivities. This private room is equipped with tables, chairs, puzzles, and coloring books. Access can be given by calling the number listed on the Sensory Room door, from 8 a.m. to 8 p.m. Sunday through Friday and 8 a.m. to 4 p.m. on Saturdays.

We also have an office inside the Compassion Corner open daily for Navigator Chaplain management and accessibility/functional needs assistance. This is also the designated place to pick up an approved Compassion Cacti™ lanyard. The lanyard is part of a program aimed at providing an extra friendly and patient hand to customers who self-identify as needing additional assistance when traveling through the airport. When worn, this lets staff know that a passenger will need extra time at the check in counter, security checkpoints, and other areas. Customers, their parents, caregivers, or guardians can request a Compassion Cacti lanyard prior to their next visit within three months or less by completing a request form at skyharbor.com. Requests will be reviewed by customer service staff within 5-7 business days. Customers can claim their lanyard by showing a valid photo ID prior to the day of travel.

More information is available on all of these resources at skyharbor.com.