Employee Spotlight
People @ PHX features team members, from behind-the-scenes specialists to front-line staff, who keep Phoenix Sky Harbor International Airport running. Each featured team member represents a unique piece of the airport puzzle, forming a connected system that supports millions of travelers every year.
Prasan D. – Driving Progress at PHX
People @ PHX highlights the people who help power Phoenix Sky Harbor International Airport. Among them is Prasan D., a Management Services Administrator in the Business and Properties Division whose work touches many facets of the airport.
Prasan oversees Airline & Agency Affairs and Concessions programs at PHX. By working closely with these key airport stakeholders, he and his team help shape and further elevate the traveler experience at Phoenix Sky Harbor.
His days fill up with team and stakeholder meetings, written communications and terminal walk‑throughs to connect in person. “I prefer face‑to‑face conversations to keep work moving and email for follow‑up and tracking progress,” he says. “This hands‑on approach helps keep me closely tied to what is happening across the terminals.”
Success in his role requires strong contract knowledge. Prasan manages a highly technical and complex portfolio of contracts for airlines, federal agencies, commercial‑use permits, and concessions, including food and beverage, retail, and passenger services. His ability to build effective working relationships with tenants, federal partners and internal divisions is also essential to his day‑to‑day work.
Prasan joined the airport eight years ago after spending 12 years at the Phoenix Convention Center. He stepped into aviation seeking a new challenge and quickly made an impact.
One of his proudest achievements came during his tenure as Aviation Parking Superintendent, where he led the launch of the airport’s revamped online parking platform and a new dynamic pricing program. This major initiative established a new benchmark for parking innovation, positioning the airport as an early adopter of demand‑based pricing.
Lourdes C. – Aviation Supervisor II and Terminal Operations Coordinator
Starting in entry-level operations, Lourdes C. has built a 23-year career at Phoenix Sky Harbor International Airport.
As an Aviation Supervisor II and Terminal Operations Coordinator, she manages the complex puzzle of gate usage at Phoenix Sky Harbor. A critical part of her role is importing airline schedules into the airport’s gate management system and plotting flights across concourses to keep operations running smoothly. She does this for approximately 26,000 flights per month. This requires deep knowledge of various technical aspects of airport operations, including aircraft types, international and domestic flight procedures, and ramp logistics. It also demands sharp focus and problem-solving skills, a challenge Lourdes enjoys. To stay centered, she relies on her computer, the gate system, music and an essential-oil diffuser.
Lourdes also partners with the Air Service Development team, analyzing time-of-day demand and exploring ways to make airport space work for prospective airlines.
She measures success by how seamlessly passengers experience the airport, focusing on details most travelers never see.
“I absolutely adore my team. They respect my knowledge and experience, and they value my opinion,” she says. “At an airport, success depends on everyone working together from TSA, CBP, airlines and the teams that work in the public areas and secure areas. That collaboration is what makes this job so rewarding.”
Tim C. – A Creative Force Behind PHX Visuals
Tim C. helps shape what travelers see every day at Phoenix Sky Harbor International Airport. As a digital content officer in the Public Relations Division, Tim designs graphics for newsletters, web content, and signage. He keeps America’s Friendliest Airport® on brand and easy to navigate.
An avid photographer, Tim also captures images to support airport initiatives. Since joining Phoenix Sky Harbor in May 2023, he has brought 36 years of graphic design experience and a lifelong love of aviation inspired by his father, an Air Force pilot.
Tim thrives on variety. “I get to design at my desk, then walk the airport to take photos, attend meetings, and cover events. The variety means I never get bored.” One of his proudest achievements was creating the logo and visual identity for Phoenix Sky Harbor’s award-winning 90th anniversary campaign.
Tim’s work reflects commitment to clear, friendly communication that helps travelers move through PHX with confidence.
Jay "Bo" H. - User Technology Specialist
Since 1983, Jay "Bo" H. has played a vital role in keeping Phoenix Sky Harbor connected and running efficiently. As a User Technology Specialist, he manages a wide range of critical technology systems across the airport, including parking equipment, video surveillance and vehicle identification. The variety of systems he supports means each day brings a different work environment and challenge.
Over the past four decades, Bo has seen the airport transform in remarkable ways. He still recalls the beauty of Terminal 1 when it was open. There was a hotel on the property, a gas station where the FAA tower stands today, an elementary school where the current Facilities and Services building sits, and all rental cars were located at the terminals. He has watched runways extended, roads rerouted, terminals modernized, and entire facilities relocated to support nonstop growth.
Even with all the change, Bo says, “40-plus years has gone by fast.” He considers his airport peers a work family and says Phoenix Sky Harbor is the only place where he’s found such a warm work environment.
Bo’s travel advice: “Leave home early, slow down the pace and just relax.”
Delivering Excellent Customer Service
Meet team members in customer-focused roles who strive to deliver excellent customer service at America’s Friendliest Airport®.
FLY Awards
The following employees have been recognized by Phoenix Sky Harbor’s On the FLY team (F = Friendly. L = Let me help. Y = You.) Click on their names to read their stories.
Tell us your story of a Phoenix Sky Harbor employee who went above and beyond the customer service call of duty at skyharbor@phoenix.gov and we’ll make sure they get the recognition they deserve.
