August 2025
FLY Award
An airport employee jumped into action to help a VIP retrieve an identification document, earning kudos from city leaders.
Julia J., an airport duty manager with the Aviation Department, was asked to retrieve the document and get it into the hands of a colleague who would be able to deliver it to the owner. Julia went from Terminal 3 to Terminal 4, picked up the document and ensured it was delivered.
“Your quick thinking and response are yet another example of why millions of people love flying through our airport, and why we continue to hold the title of being America's Friendliest Airport®,” said the letter nominating Julia for recognition.
We love that Julia’s effort was recognized, so she has been recognized by Phoenix Sky Harbor’s On the FLY team (F = Friendly. L = Let me help. Y = You.)
Tell us your story of a Sky Harbor employee who went above and beyond the customer service call of duty at skyharbor@phoenix.gov and we’ll make sure they get the recognition they deserve.