News for Employees
Welcome to the Phoenix Sky Harbor Employee Page! This page is designed to give you important information about airport news and events, showcase great employee customer service stories, provide information on discounts and more. Bookmark this page and checkback often for updates.
Get the Latest Updates
Want to know when this page is updated? Sign up for our mailing list.
Check out our Employee Spotlight!
Beginning May 7, enforcement of REAL ID-compliant licenses, state IDs or another acceptable form of identification will begin.
All Arizona driver's licenses and IDs are valid for air travel until May 7, 2025, when every traveler will need a REAL ID-compliant license, state ID, or another acceptable form of identification to fly within the United States. Travelers can now reserve an appointment online and upload required documents on the new AZ MVD Now website
Permanently Closed - Gate 141
Heat Safety at Phoenix Sky Harbor
The well-being of our employees at Phoenix Sky Harbor International Airport is of the utmost importance to us, especially during the summer months of extreme heat.
Summer heat presents us with many challenges, but we want to ensure that our team members are prepared and understand the resources available to them.
Heat Mitigation Ordinance
On March 26, 2024, Phoenix City Council passed a Heat Mitigation Ordinance, which went into effect April 25. Read the ordinance.
See Heat Safety at Phoenix Sky Harbor video.
Check out the Heat Safety flyer.
Important Airport Links
Helpful Links
Arizona Occupational Safety and Health Administration
U.S. Equal Employment Opportunity Commission - Phoenix Division
Arizona Attorney General Civil Rights Division
The next Culture Corner sessions are taking place:
-
Friday, May 16 from 11 a.m. - 1 p.m. - Native Hawaiian and Pacific Islander Heritage Month Celebration
Working with the Aloha Festival, the event will feature dancing, children’s games and Ukelele playing.
-
Wednesday, June 30, from 1 p.m. - 3 p.m. - The Phoenix Zoo
Please check back often for updates on new events. The Culture Corner is located post-security near Gate F3 in Terminal 3.
Keep Your Eyes Out for Compassion Cacti™ Lanyards
America’s Friendliest Airport® offers the Compassion Cacti™ Lanyard Program, which is aimed at providing an extra-friendly hand to customers who need more time or additional assistance when traveling through the airport.
Customers, their parents, caregivers or guardians can request a Compassion Cacti™ lanyard prior to their next visit to the airport by completing a request form at skyharbor.com.
- Requests will be reviewed by customer service staff within 5-7 business days.
- Once processed, customers can pick up their lanyard at the Compassion Corner Office by showing a photo ID prior to or on the day of travel.
- When a customer wears the lanyard, PHX Airport employees will know that the passenger may need extra assistance, or a little more time at the check-in counter, security checkpoint and other areas.
- The Compassion Cacti lanyards can be kept and used each time the passenger travels through PHX, but the lanyard will only be recognized at PHX.
The Compassion Corner is located in Terminal 4 on level 3 behind elevator B in the Chapel at PHX. For additional information and assistance, please email skyharbor@phoenix.gov or call 602-534-0293.
Employee Airport Feedback
Follow this link to submit your question, compliment, concern, or suggestion:
STEPS:
- Select the red feedback button in the middle of the page.
- Choose the appropriate category (Airport Facilities/Other/Parking/Ground Transportation/PHX Sky Train® Outage).
- Complete all required sections.
- Uncheck the box if you DO NOT want to be contacted about your submission and share your feedback anonymously.
- Select the submit button at the bottom of the form.
Blue Campaign: Help End Human Trafficking
Phoenix Sky Harbor is taking part in the Blue Campaign, which is designed to educate employees and passengers alike to recognize human trafficking and the best way to respond to potential instances.
The U.S. Department of Homeland Security has created videos to spread awareness of the signs and indicators of human trafficking.
Remember: If you see something, say something.
Air Service Updates
American Airlines
- PHX - Mexico City flights will operate seasonally until March 29, 2025
- New PHX-Carlsbad, California began Feb. 13, 2025
Aeromexico
- Starting March 30, 2025, Aeromexico will connect Phoenix and Mexico City International Airport with daily service.
Download the See Say Airport App
Keeping PHX clean, safe, and running smoothly are essential factors for our world-class facility. We have a tool for you to report maintenance issues and safety concerns: See Say Airport app lets you report maintenance issues, restrooms that need attention, suspicious activity and more, discreetly, and even anonymously if you wish. You can also include photos and videos. Your reports will be sent to airport dispatchers for action. All employees should download the See Say Airport app and use it to report items that need attention. If you haven’t already done so, download the app in the App Store for iOS or on the Google Play Store for Android. Or you can simply scan this QR code:
New PHX Badging Office Open for Business
The new PHX Badging Office is open in Terminal 3 on the east end of Level 4, pre-security, in the Arrivals Lobby and near The Aviators, an art piece that looks like an oversized pair of sunglasses.
Office hours are:
-
Monday through Friday - 7 a.m. until 5 p.m.
-
Training is available from 7 a.m. - 2 p.m. (Latest arrival is 1 p.m.)
Please be advised that the PHX Badging Office will be closed every Wednesday from 10-11 a.m. for staff development and training.
Airport Contact Information
- Main Number: 602-273-3300
- Text Us: 602-622-4132
- Safety Hotline: 602-495-7233 (602-495-SAFE)
- Airport Paging: 602-273-3455
- Lost and Found: 602-273-3333
- Parking Hotline: 602-273-4545
Report a maintenance problem.
If you know someone looking to get a job, encourage them to check out our monthly Job Fairs. We have employers from across the airport campus offering a variety of positions. Learn more.
Recognize Outstanding Service
Did you see an airport employee going above and beyond? We want to recognize them for an On-the-Fly Award. Email us at skyharbor@phoenix.gov.
Safety Training - Stop the Bleed
Report Safety Hazards
Honor Flights - Spring 2025
- Mission 116 / May 7 - 9
- Mission 117 / May 19 - 21
Parking Office in New Location
Water Fountain Maps
Terminal 3
Stay Informed About Construction,
Road Restrictions
Road restrictions and construction updates are a click away: Improving PHX, DVT and GYR is where you can find important notices about projects that are ongoing and coming soon.
Childcare Scholarship Program
Do you know about our Childcare Scholarship Program? This is an added benefit to help those airport workers find safe, quality, and affordable childcare. For more information about the program's specific requirements or to apply, visit vsuw.org/PHXSkyHarbor.
See a video.
Employee Discounts
Restaurants
Show your ID for discounts at our restaurants. All terminal concession outlets and restaurants offer a 10% employee discount.
- PZA in the Terminal 4 lobby offers a lunch special of cheese or pepperoni pizza for $9 (includes tax)
- Phoenix Magazine Cafe and Market in the Rental Car Center offers 10% off beverages and special menu pricing for employees.
- eegee’s offers airport employees a discount on selected menu items:
Breakfast – Half Breakfast Grinder, A Fruit Cup, and a Coffee or soft drink for $10
Lunch - Any half sandwich, fry, and a drink for $10
eegee's in located in the new D Concourse of Terminal 4.
Shops
Show your ID for discounts at our shops. Airport retail outlets offer a 10% discount. Paradies store locations offer a 20% discount. Those stores include:
- Arizona Highways - Terminal 4, Pre-Security
- Arizona Highways - Terminal 4, Gate A17
- AZ essentials - Terminal 4, Gate A1
- Roosevelt Row - Terminal 4, Pre-Security
- 12 News - Terminal 4, Gate A23
- Cactus Candy - Terminal 4, Gate B1 and D2
- Today - Terminal 4, Gate C12
- TripAdvisor - Terminal 4, Gate A5
Financial Wellness Webinar Series
Upgrade your financial knowledge by participating in the Financial Wellness Webinar Series hosted by American Airlines Federal Credit Union.
This month’s topics include:
- Elevating your Personal Finances to New Heights
- Flight Plan to Home Ownership
- Unlocking Your Home Equity Loan Potential
For the full webinar series schedule and to register, visit AACreditUnion.org/Events or view the flyer.
The new Coca-Cola Lounge Popshop, located in Terminal 4, level 3, next to the food court, has a special meal deal offer. Airport employees can purchase a chicken salad sandwich or a turkey croissant plus chips and a fountain drink for $9.99.
Preferred Employer Discount
Airport employees can take advantage of a preferred employer discount from X Phoenix as well as additional holiday specials and promotions. Anyone interested in a new downtown Phoenix apartment is welcome to stop by for a tour.
